I’ve been a big fan of Amazon.com for a long time. Great products, great prices, and super customer service!
They proved how wonderful they really are the other day when I had an issue with one of my orders.
I went online to check my “Subcribe & Save” order that will ship soon, and I noticed that they reduced my gift card balance instead of charging my credit card. I planned to save that credit for something special, and when I couldn’t change the payment method, I contacted them using the “chat” option.
Long story short, she couldn’t change the payment method either, so she suggested I cancel the order, and re-order, but since the product (Wild Planet tuna) was out of stock, I didn’t want to cancel for fear of losing the whole order. No problem, I figured that I’d keep it as is.
So, I receive a “feedback” email, which I completed. At the end of the survey, there was an option to speak to someone else per phone, so I figured sure, it couldn’t hurt.
Another long story short (haha) I spoke to someone and they couldn’t change it either, but they ended up offering me two options, #1 speak to billing where they could possibly change it, or #2 accept an additional $15 account credit for “my trouble” – YES PLEASE! I took the credit.
So, my tuna order ended up being free! Amazon.com is the best! Looooove them!